1. Nature of Service

Chirai is a fully digital service. When you use Chirai to generate an application, computational resources are consumed immediately and the deliverable — code, database, deployment URL — is produced and delivered to you digitally. There is no physical product to return.

2. Refund Eligibility

We evaluate refund requests fairly and on a case-by-case basis. Here is how we handle common scenarios:

✓ Eligible You were charged but the service failed to generate or deploy your application due to a technical error on our end, and we were unable to resolve it within 5 business days.
✓ Eligible You were charged twice for the same transaction (duplicate payment error).
✓ Eligible You requested cancellation within 24 hours of your first subscription payment and have not used the generation service (no apps generated).
✗ Not Eligible You successfully generated one or more applications and later decided the service did not meet your expectations.
✗ Not Eligible You did not use the service during a billing period but did not cancel your subscription before renewal.
✗ Not Eligible Your account was suspended or terminated due to a violation of our Terms & Conditions.

3. Beta Access & Free Credits

Beta users who receive free app generation credits (as part of the early access program) are not eligible for monetary refunds on complimentary credits. If a free generation fails due to an error on our side, we will re-issue the generation credit to your account.

4. Subscription Cancellation

You may cancel your Chirai subscription at any time. Here's what happens when you cancel:

  • Your subscription remains active until the end of the current billing period
  • You will not be charged for the next billing cycle
  • No partial refunds are issued for unused days in an active billing period
  • Your generated apps and data remain accessible for 30 days post-cancellation, after which they may be deleted

To cancel, contact us at founder@chirai.dev or use the account settings (when available).

5. How to Request a Refund

To request a refund, email us at founder@chirai.dev with the subject line "Refund Request" and include:

  • Your registered email address
  • The transaction ID or payment reference number
  • The reason for your refund request
  • Any relevant screenshots or supporting information

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

6. Refund Processing

Approved refunds are processed to the original payment method used at the time of purchase. Estimated timelines:

  • UPI / Net Banking: 3–5 business days
  • Credit / Debit Card: 5–10 business days (depending on your bank)
  • Wallets: 1–3 business days

All refunds are processed in Indian Rupees (INR). Chirai is not responsible for exchange rate differences if you were charged in a different currency.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly — most issues are resolved quickly and amicably without involving your financial institution.

8. Contact

For refund or cancellation queries, reach us at:

We respond to all queries within 2 business days.